Frequently Asked Questions
Everything you need to know about shopping with Innova.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Innova is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel.
Can I track my package in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.