Returns & Exchanges
At Innova, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn fashion items. If your new style isn't the perfect fit, we are here to help you find the right size or provide a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing